Water damage can happen at all times of the day, and usually occurs before or after business hours. That is why we have dispatchers and technicians on-call 24 hours a day, 7 days a week, 365 days a year.

That way, we will not miss your call and can send out a technician immediately. The first 24 hours of a water damage are the most crucial; it will determine how costly and how much time it will take to clean up the damage.

When we catch the damage immediately, we can end up saving you thousands of dollars in mitigation costs, we can save most or all of your damaged materials and decrease the over drying time significantly.

Before we send a technician out into the field, we will make sure they are fully trained and capable of handling a water damage restoration project with confidence. This is a stressful time, and we understand that only the most qualified and confident technicians should be present on your property.

At Richmond  Water Restoration, we make sure to send our staff through IICRC (The Institute of Inspection, Cleaning and Restoration) courses for their certification in water damage restoration, advanced structural drying and sewage damage clean up. Through the proper training and certifications, we can ensure that your mitigation will go as smooth as possible.

Even though every water damage event is unique to its own set of circumstances, at Richmond Water Restoration, we ensure that our processes are built on a solid foundation of education, training, innovative equipment and sound technology.

This way, we make sure that we never miss a step, always find the hidden areas of damage, and leave your property as good as new.

Quick responses to your questions are key when restoring your property. At Richmond Water Restoration, we know that most likely, this is your first water damage event, and you will have questions. That is why we are always available to take your call and walk you through any questions you may have on our process and the different stages of completion.

During a water damage claim, there are several pieces of information that need to be communicated to your insurance company. At Richmond Water Restoration, we take the workload off of you and communicate with your insurance company directly. This way, we can send them any photos, drawings, sketches or invoices straight to your adjuster. This cuts down on paperwork and takes the workload off of your shoulders.

In addition, we ensure that the claims process goes smoothly and does not get interrupted by a lack of paperwork or communication. This way, you get your insurance claim quickly and do not have to wait on account of us.