As soon as your pick up the phone to call Richmond Water Restoration, we will respond quickly to bring your home back to its original state.

• Initial Response: The very first thing we do is send out a qualified team of technicians to your home, fully equipped with the proper tools to being restoration services.We recommend you reach out to your insurance company after you give us a call. They will walk you through the next steps and provide you with a policy number. When our technicians arrive to your home, provide them the policy number and your insurance information. We will work with your insurance company directly from that point.
• Damage Analysis: Equipped with thermal imaging cameras and moisture meters, our technicians will be able to identify the scope of damage. Water flows with the line of gravity, and there could be many hidden areas of damage. Our technicians are trained to provide you a thorough analysis, so hidden water damage is identified and restored.
• Water Extraction: Once damage is identified, a restoration plan will be presented to you for approval. With your sign-off, we will get to work. Water Extraction is the most important part of the water restoration process. The amount of water we can extract at this point will determine how fast the drying process will be. The more we extract the less will be left to dry.
• Address Unsalvageable Building Materials: Although we work very hard to save your building materials by using advanced drying methods, not all materials can be saved. This could be due to contamination of the water, saturation levels of the building materials or other factors.With a trained eye, our technicians will remove any building materials that can not be saved and dispose of them properly.
• Place Equipment: Next we will place dehumidifiers and air movers in the damaged area. A typical timeframe to reach a standard dry level is 2-3 days.
• Repair & Replace: One the environment is dry; our team of contractors will rebuild any areas that were unsalvageable. This typically will include carpet or carpet padding that had to be removed, drywall that needed to be ripped out or flooring that was damaged.
• Full disclosure with your Insurance Company: Throughout the entire process, we will keep in constant communication with your insurance company. We will submit the proper documentation to support our findings and recommended restoration plans. This way, it keeps your insurance adjuster fully informed of the work being billed and keeps your claim processed smoothly.